Vocational Literacy Videos
When you watch your employees working, is there a realisation that, as loyal and hardworking as they might be, they are struggling with the increasing demands of your workplace?
In Australia today, every business is demanding more skill from its employees.
The increasing automation (de-skilling) of unskilled work is directly reflected by the increasing skill requirements of the "new jobs" - unskilled jobs are disappearing, replaced by skilled work.
We expect our staff to be experts not just in their primary task, but also competent in customer courtesy, complaints handling, and product information, and we expect them to be knowledgeable in risk assessment, safety, emergency procedure, and we need them to be highly skilled in team communication and a host of company procedures.
Unless your employees are simply digging holes, they need to be substantially skilled. Even then, an employee who digs through a telephone or electricity cable because they couldn't read the utility maps can cost an employer and extraordinary amount of money in fines and damages.
In Australia today, there are very few unskilled jobs. Every employee needs to have a good level of literacy.
In some workplaces the demand for literacy skills at lower levels has been removed by technology or changes in processes. When this happens, all team members are not able to gradually build up their literacy skills in preparation for the higher demands of a leadership role.
Trainees attempting frontline management training often need considerable support during training, and can take quite a long time to build their confidence in the literacy–related components of the job and the training. They may also struggle with badly written or complex workplace documents or correspondence.
While this option may have avoided literacy skill development for one section of the workforce, the result is that team-leaders or supervisors require higher levels of skill, and often more training. It is inevitable that such highly skilled supervisors will seek out alternative employers who provide better organic training, if nothing else but to decrease their own reduce stress levels.